FAQ's

How do I enroll into the service?

Your advisor will complete the initial enrollment package with you. Once we have received the initial enrollment package you and your advisor will decide if one of our Customer Service Representatives will contact you to complete the remaining forms needed to complete the enrollment process, or if we will send the forms to your advisor to complete with you. Either way is fine with us.

How do I pay for the service?

If your plan allows we will deduct the fees directly from your 401(k) / 403(b) account.  If your plan does not allow for a deduction of the fees, on a monthly basis we will withdraw our fee from your bank account, or debit/credit card. We accept Visa and Master Card (either debit or credit cards)

How do I cancel the service?

You are under no obligation to continue the service. You may cancel at any time by sending us an email or letter requesting to terminate.

How do I know if my plan has a self directed brokerage option?

You may contact the plan provider or your employers Human Resources Department to inquire if this option is available with your plan. If you would like your advisor or a member of our team to assist you, we can schedule a time to have your advisor, or one of our advisors, be on a conference call with you to verify this option is available in your plan.

How do I know if my plan has a Brokerage Link Account (Fidelity), Personal Choice Retirement Account (Schwab) or a self directed brokerage account (TD Ameritrade) option?

Just because your plan is not with Fidelity, Charles Schwab or TD Ameritrade does not mean you do not have this option available.  Other plan providers offer this option as one of the investment choices in some cases.

You may contact Fidelity, Schwab,TD, the plan provider or your employers Human Resources Department to inquire if this option is available with your plan. If you would like your advisor or a member of our team to assist you, we can schedule a time to have one of our advisors be on a conference call with you to verify this option is available in your plan.

How is my information protected when it is stored in my Personal Financial Website?

Our Personal Financial Webiste is private, secure, password protected and uses 256 bit encryption to protect your information. You will have your own web site, and the information is updated daily by the financial institution that custodies the assets. (Watch Video About Security)

How do I upload important documents to my Personal Financial Website?

You may scan important documents like your will and trusts into your Personal Financial Website by importing them from your hard drive or external device. You simply go to the Personal Financial Website, and upload the file from your hard drive or external device to the file where you would like to store it in your Personal Financial Website. You can use your scanner to import the file to your hard drive or external device.

How will I receive my Quarterly Performance Reports?

You will receive an email on a quarterly basis which will direct you to a private and secure web site to review your Quarterly Performance Reports. The site will require your individual password to view your report.

Is there a minimum account balance I must have to utilize these services?

Yes. The minimum account size we can provide management and advice on is $25,000.